Principal Technical Program Manager

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

– Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriateresources.

– Ensuresthat product or service delivery meets the third party, security, export, andaccessibility compliance requirements.

– Drivesrapid response to security escalations, coordinating across teams andcommunicating to executives to assess risk, determine mitigation strategies,and align and execute optimal proposed path to resolution.

– Forecastsprogram demands and resourcing to identify risks and ensure that goals areachievable.

– Leadsthe development and implementation of evolving processes to ensure thatorganizational SLAs are met.

TechnicalManagement and Execution - Technical Strategy and Execution:

– Utilizestechnical knowledge to identify, track, and manage program dependencies andrisks.

– Supportsrapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, andexecute the optimal proposed path to resolution.

– Supportsplanning by identifying dependencies and risks.

– Developsdelivery standards and guidelines in alignment with Oracle best practices.

– Identifiesand quantifies opportunities for process automations and advocates forprioritization.

– Contributesto incident management efforts and identifies opportunities to improveprocesses, as applicable.

ProgramOversight - Strategy and Decision-Making:

– Alignspriorities with customers, service, and stakeholder teams through regularreporting to senior leadership.

– Establishesscope and milestones for each program, aligning to the broader program plan andcompany strategies and goals.

– Assistsin defining key performance indicators (KPIs) and measurement methods forprogram performance against established goals (e.g., scope, timelines,deliverable quality).

– Builds,maintains, and executes a clear communication strategy of objectives topartners and customers, influencing decision-making regarding best practicesfor Oracle systems.

ProgramOversight - Program and Operations Management:

– Managesboth technical and non-technical programs and complex, cross-organizationalprograms impacting products and business.

– Guidesthe work of program staff (e.g., development, release management, customersuccess) while providing technical support and direction on removing barriers,including risks and issues in workflows.

– Maintainscomprehensive program documentation (e.g., status reports, program plans) anddocuments risks and issues.

– Ensuresattention to detail in program management from planning to execution andreporting.

– Leadsregular program status meetings and keeps teams and leadership informed.

– Leadsinitiatives within the team to improve operational efficiency and enhanceadherence to service level agreements (SLAs) and productivity targets.

– Ensuresownership and accountability for forecasting program demands, funding, and resourcing.

– Guidesthe deployment of change management for programs, such as priority, scope,scheduling, or requirement changes.

ProgramOversight - Risk Management:

– Manageshighly complex issues, bottlenecks and/or risks, escalating issues when appropriate.

– Conductscomprehensive assessments of costs, benefits, and return on investment (ROI) toinform decision-making and risk mitigation strategies.

– Managescritical issues while making trade-offs between business needs and technicalconstraints.

– Removesblockers for the program and identifies new technical and resource options toefficiently deliver solutions and drive adoption.

ProcessEfficiency - Process Optimization:

– Leadsprogram improvement, implementing best practices and driving cross-team processoptimizations to improve processes.

– Organizesand develops program objectives and workflows, while testing and deployingcross-functional solutions to address critical business problems.

– Collaborateswith management to initiate and maintain processes and procedures that guideand assist teams in reaching their goals.

ProcessEfficiency - Continuous Improvement:

– Leadsefforts to integrate continuous improvement within programs, driving insightsacross many workstreams to generate recommendations that deliver operationalefficiencies.

– Developsand standardizes data-driven decision-making frameworks, ensuring insightsdrive efficiencies.

– Identifiesand addresses gaps to facilitate business-critical improvements to thesolution's availability and reliability.

– Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.

– Definesrequirements and configurations of existing and new development tools, whereapplicable.

Collaborationand Program Leadership - Cross Functional Collaboration:

– Facilitatescollaboration across multiple teams, driving discussions that align prioritiesand program goals.

– Leadsmedium-scale efforts to optimize processes, identifying and implementingsolutions that enhance team efficiency.

– Deliversprogram updates, risks, and opportunities to managers and leadership,influencing decision-making.

– Developsrelationships with key stakeholders, ensuring their perspectives are integratedinto program planning and execution.

Collaborationand Program Leadership - Program Leadership:

– Leadsprograms to continuously improve organizational efficiency.

– Providestechnical direction and mentorship to cross-functional teams.

– Influencesand guides change at all levels of the group from initiation through delivery.

– Ensuresthat the program team and other stakeholders are aligned with the program goalsand motivated, identifying and addressing conflicts and issues.

Data andAnalysis:

– Createsand automates reporting, partnering with development teams to continue improvingreports, dashboards, forecasts, and models to help manage program execution.

– Utilizesdata to solve moderately complex problems impacting the success of theprogram(s), including adherence to SLAs.

– Conductsanalysis on a small number of data sources with moderate complexity, which mayinclude competitive analysis, trend analysis, and KPI analysis, to drivedata-informed decisions to support the program goals, presenting findings withimmediate teams stakeholders.

StakeholderEngagement:

– Actsas a liaison with or between stakeholder teams, driving effective collaborationfor customer success within Oracle commitments.

– Managesrelationships with internal and external stakeholders to align programpriorities and commitments.

– Identifiesand documents stakeholder needs and works cross-functionally to implementsolutions that enhance satisfaction.

– Identifiesrisks to customer satisfaction and advocates for improvements or mitigation.

– Assessesrisks to customer satisfaction and evaluates mitigation efforts, providingsolutions to the immediate team and related teams to ensure alignment onresolving these risks.

– Helpsbalance team priorities and Oracle commitments to ensure optimal coverage andresponse to key customer needs, minimizing risks to the program.

CoreResponsibilities

Planning& Execution:

– Managesand coordinates moderately complex tasks, monitoring timelines and deliverablesto ensure timely completion and adherence to requirements for a moderatelysized project or initiative. Efficiently delegates, monitors, and prioritizeswork across multiple projects, providing technical oversight and adjustingplans to address shifts in resources or timelines.

Collaboration& Partnership:

– Collaboratesacross the organization to align on expectations and achieve shared objectives.Leverages understanding of business leaders, stakeholders, and/or customers toensure proposed solutions meet their needs. Supports inclusivity by activelyseeking and listening to diverse perspectives, ensuring others feel heard andrespected.

ProblemSolving:

– Identifiesand addresses moderately complex issues by analyzing a wide range of dataand/or information to identify solutions in accordance with standard practices.Proactively escalates unresolved or critical issues with a thorough assessmentand suggests potential solutions. Reviews, contributes to, and documentsproblem solving strategies.

ContinuousLearning:

– Pursueslearning opportunities to expand knowledge and skills and/or tools in new areasand stays abreast of the latest industry trends and best practices. Proactivelyseeks and leverages ongoing feedback and training to improve skills. Coachesand mentors junior team members, fostering continuous learning and knowledgesharing within and across teams.

Continuous Improvement:

– Developsideas, recommends updates, and/or collaborates on the implementation of processimprovements to increase the efficiency and effectiveness of processes,protocols, and workflows across teams, and evaluates the impact on keystakeholders. Solicits feedback from others on ideas for alternative approachesand methods for continued improvement.

Performanceand Development:

– Contributesto the talent development pipeline by participating in candidate interviews,assessing candidates, and providing hiring recommendations.