Technical Program Manager

Technical Program Manager

Title: Technical Program Manager

Compensation: D.O.E (Competitive base plus strong benefits package including 100% paid health insurance for each employee)

Start Date: ASAP

Location: Austin, TX (100% Remote)

Open to candidates from Texas, Tennessee, Montana, or Colorado, prefer living within 2 hours of Austin for occasional company meetings, client visits, or events that can be remote but prefer in person if possible, travel would be less than 10%...

Overview

We're seeking a Technical Program Manager to help support an up-and-coming organization that continues to gain momentum. In this role you will serve as this team's technology platform suite's onboarding and project management lead. The ideal candidate is highly detail oriented with the ability to apply Agile methodology, use tools like Gantt charts, Trello boards, or JIRA to drive project planning and communication. If you are someone who volunteers to create a process when you find yourself in a situation where there is no process, then this role might be for you! If you are a technically minded, "hands-on" implementation program manager and excel at working with people across the board, please reach out to us to learn more about this opportunity to join a great team.

Preferred Experience

Bachelor's degree or directly related year for year experience

Excellent understanding and execution of Agile Scrum methodology (Agile Cert Preferred)

Experience managing projects, solutions, or services delivery for enterprise clients with multiple stakeholder groups

Demonstrated excellent written and verbal communications skills with strong documentation skills; highly organized with the ability to multi-task and manage shifting priorities on tight deadline

High level of intellectual curiosity and basic technical troubleshooting customer issue

Project management experience, collaborating with large and complex implementations within highly matrixed organizations

PMP Certification is a plus but not required

Responsibilities

Project management of the onboarding and implementation for individual clients, having a deep understanding of your customer workflows, and maintaining successful partnerships

Orchestrate post-sale alignment of appropriate resources to support implementation activities from customer kick-off to production

Partner closely with the Account team to ensure the successful transition of customer post revenue go live

Design and continually improve processes for implementation, including materials that enhance efficiency and customer experience during onboarding

Promote, maintain, and enhance our cultural values of pursuing knowledge and awareness, demonstrating value, being strategic, and innovating

Manage both business and technical owner escalations during client implementation phase, ensuring appropriate and proactive client communications while setting realistic expectations

Ability to quickly learn new technologies, adapt to customer demands, and able to "think on your feet"

Identify customers' requirements while identifying potential gaps and critical success factors