Technical Program Manager
We are seeking an experienced Technical Program Manager to lead large-scale, cross-functional cloud and platform programs across our enterprise SaaS environment. This role will drive end-to-end execution of complex infrastructure and application initiatives, partnering with Cloud Operations, DevOps, Engineering, Product, Customer Success, and business stakeholders to ensure predictable delivery, operational excellence, and strong customer outcomes. The ideal candidate is a hands-on program leader with strong technical depth in cloud platforms, demonstrated experience managing high-impact multi-track programs, and the ability to communicate effectively with both technical teams and executive stakeholders.
Key Responsibilities
- Program Leadership and Execution
- Cross-Functional Coordination
- Planning and Delivery Management
- Risk, Issue, and Change Management
- Stakeholder and Executive Communication
Required Qualifications
- 812 years of experience in Technical Program Management, Engineering Program Management, Cloud Operations, DevOps, or a related technical delivery role.
- Proven experience managing large-scale cloud, infrastructure, platform, or enterprise SaaS programs.
- Strong understanding of cloud platforms, preferably AWS, including compute, storage, networking, identity and access management, and deployment patterns.
- Experience coordinating complex, multi-team, multi-environment programs with strict timelines and dependencies.
- Strong knowledge of DevOps delivery practices, release management, deployment governance, and operational readiness.
- Excellent executive communication, stakeholder management, facilitation, and escalation management skills.
Technical Skills
- Cloud infrastructure concepts including compute, storage, networking, IAM, security, availability, and resiliency.
- DevOps and automation tools such as Jenkins, Terraform, Git, Ansible, or similar technologies.
- Container and orchestration platforms such as Docker and Kubernetes.
- Monitoring, observability, incident management, and release operations practices.
- Application architecture, deployment patterns, environment management, and production readiness frameworks.
Preferred Qualifications
- Experience in enterprise SaaS, multi-tenant platforms, or customer-facing production environments.
- Background in Cloud Operations, Site Reliability Engineering, DevOps Engineering, or Infrastructure Engineering.
- Experience supporting cloud transitions, modernization initiatives, migration programs, or transformation efforts.
- Certifications such as AWS, PMP, Agile, Scrum, or similar credentials.
Key Success Measures
- On-time delivery of critical program milestones and release commitments.
- Effective risk mitigation, issue resolution, and dependency management.
- Strong system stability and operational readiness during major releases, transitions, and deployments.
- High stakeholder confidence through clear communication, disciplined execution, and predictable delivery.
- Smooth handoff from program delivery to steady-state operations.
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