Who We Are
Faxtor ( builds custom ERP and CRM software for SMEs - sales
automation, operations tracking, workflow management, and more. We work across multiple
industries including manufacturing, real estate, education, lending, and export businesses.
We don't resell off-the-shelf tools. We build things that actually fit the way a business works -
fast, on a proprietary delivery platform we've built in-house.
Role Description
You'll be the primary point of contact for our clients from project kickoff through go-live and beyond. You'll gather requirements, envision how the software should work - mapping user flows, structuring pages, and defining the experience before development begins. A client will describe what they need in plain language; you'll turn that into a prototype or demo of the actual flow, so both the client and the developer are looking at the same thing before a single line of code is written. Getting that flow right matters more than anything else in this role - it's what the developer builds from. You'll manage developers, ensure on-time delivery, and - critically - identify where a client's business can benefit from additional Faxtor solutions. This is a high-ownership role. You'll carry both relationship quality and delivery quality.
What You'll Do
Client Management & Requirements (40%)
- Lead requirement-gathering calls with SME founders and ops teams
- Translate business problems into clear functional specs for developers
- Build a prototype, mockup, or workflow of how the system should work, based on the client's plain-language description — this is what the client signs off on and what the developer builds from
- Tell clients plainly when something they've asked for isn't the right fix, and propose what is
- Provide proactive weekly updates; manage expectations on scope and timelines
- Build strong client relationships that generate trust and retention
Delivery & Developer Coordination (35%)
- Break requirements into tasks; assign, track, and review developer output in Jira
- Manage 5–8 concurrent projects across frontend and backend teams
- Review deliverables before they reach the client — catch gaps early
- Flag risks and resolve blockers without escalating every issue
Upselling & Account Growth (15%)
- Identify expansion opportunities within existing client accounts
- Recommend additional modules, integrations, or support plans based on client needs
- Work with the founders on proposal inputs for upsell conversations
Process & Documentation (10%)
- Maintain project trackers (Jira), SOWs, and change request documentation
- Build lightweight SOPs for repeatable delivery tasks.
You're the Right Fit If...
- You've managed software delivery projects end-to-end with direct client ownership
- You can sit in a call with a business owner, understand a messy operational problem, and
- walk out with a clear document
- You can turn that same conversation into a prototype or mockup of the actual flow - not just a written spec
- You know enough about software to have an intelligent conversation with developers - and to know when something isn't right
- You spot client needs and can frame them as opportunities, not just requirements
- You're self-driven — you don't need someone tracking you to stay on top of things
- You communicate clearly in English; Hindi is a plus
Backgrounds that fit well:
- BA or Functional Consultant at a software services company
- Junior PM at a startup with direct client exposure
- Technical Account Manager or Client Success role in a SaaS/software company
What We Offer
- Compensation as per industry standards — based on your experience and what you bring
- Remote-friendly (Bangalore and Mumbai candidates preferred, but open to anywhere in India)
- Direct access to founders — fast decisions, no layers
- Real ownership from day one
- Growing company where your work is visible and your impact measurable
Requirements added by the job poster
• 3+ years of work experience with Technical Project Management
• Working knowledge of Jira or a similar ticketing tool
• Comfortable building wireframes/prototypes directly from a client conversation
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