- 6 10+ years of hands-on experience leading ServiceNow development initiatives.
- Deep project deliveries expertise in ITSM, ITOM, and ITAM modules, including Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM, and HAM.
- Strong understanding of ServiceNow platform modules: ITSM, ITOM, ITAM, CMDB
- Experience in managing technical projects, including development, integration, and deployment
- Knowledge of project management tools (MS Project, Jira, ServiceNow PPM)
- Risk, issue, and change management skills
- Budget and resource management expertise
- Strong communication, stakeholder engagement, and leadership skills
- Ability to coordinate cross-functional teams and vendors
- Knowledge of governance, compliance, and ITIL processes
- ServiceNow modules implemented effectively and integrated with existing systems
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