5794085 3459145 USAA LIFE INSURANCE CO Financial Services Insurance Tech Support AMS FM0 IBM Consulting: Maintenance USAA AMS Strategic Sourcing Support. Y IBMer - without adequate notice Attrition Technical Support Professional-AMS - Resolve issues impacting IBM client business and play a key role in enhancing the client experience. - Leadthe problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. - Direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions. - Create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. - Coordinate and collaborate with Development, Services and Field teams to ensu [email protected] 2026-07-13 -Full RTO / ITSR -2nd shift Additional Comments Full RTO / ITSR Project ID PH-14-00507 Department code FM0 Shift 2nd shift Work Location (Floor, Bldg, Site) 2F Bldg M, UPA, Quezon City Claim Code / Account ID W2JCZ Hours per week (to identify partial assignment) 40.00 GEO Notes ID Onshore DPE Notes ID Mike Ang/US/IBM Offshore DPE Notes ID Master Sridhar Kannaiyan/Philippines/IBM Project Contact/Project Manager Notes ID John Lester Selga1/Philippines/IBM Cloned from 5757961 Offshore 13-07-2026 10-08-2026 31-12-2027 2026-07 2026-08 5 5 Y English; APAC ASEAN Philippines Quezon City Quezon CLI Americas United States United States Signed ICP Quezon City GBS IBM Consulting - Hybrid Cloud & Data 31-08-2026 Open Contractor being pursued - core skill Open Confirmed Starts within 16 - 30 Days 15-07-2026 000000000 Bryan Anthony Pilapil Validated CSA U2XXGD N/A 15-07-2026 [email protected] [email protected] [email protected] [email protected] Philippines 2026-08 N UNITED SERVICES AUTOMOBILE ASSOCIATION N 006gR0000005sNyQAI No Contractor Yes Low Call PMP 0
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