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Senior Technical Support Analyst — Complex Issues & RCA
LexisNexis Risk Solutions is seeking a Support Analyst to provide advanced technical support by investigating and resolving complex customer issues. You will own cases end-to-end, communicate proactively, and work with Level 3 Support and Product Managers in a fast-paced SLA-driven environment.
The role requires a strong technical background, experience with web apps and relational databases, and excellent problem-solving and communication skills.
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