Responsibilities
Monitoring technical system performance daily: own and maintain the core Fintech technical system metrics, dashboards, monitors and alarms;
On duty to watch for metrics abnormal changes, stay alert to alarms, stand by to check in for production issues and provide technical support;
Facilitating issue resolution: dive deep to understand the issue thoroughly, figure out the business impact quickly, take immediate actions to resolve them following SOPs, or escalate to engineering support team; maintain up-to-date POC contacts for all functional teams in Fintech and its dependent DiDi teams, reach out to the appropriate POC if need for help; when external vendors are involved, touch base with them on corresponding communication channels and chase for resolution;
Raising the bar for system performance: identify defects in metrics coverage and accuracy, raise to corresponding teams for improvement; proactively identify potential issues and bring the risk to attention before it reaches production;
Sticking to efficiency: build and optimize SOP for common business and technical issues, improve needed tooling, and simplify issue resolution processes;
Showing visibility: host weekly meetings to review operational status with stakeholders, and seek continuous improvement;
On rotation with China technical support team for continuous monitoring daily, and hold hand‑over sessions with each other before starting and closing the day during working days.
Qualifications
Bachelor's/Post Graduate Degree: Bachelor + experience in customer‑facing technical support experience;
Soft Skills: acute sense for issues, excellent communication and documentation skills, strong commitment to quality of technical systems;
Hard Skills: Java, SQL, ability to set up monitors and dashboard, troubleshoot technical issues with ease and complexity in an industry sett
or continue with email
Monitoring technical system performance daily: own and maintain the core Fintech technical system metrics, dashboards, monitors and alarms;
On duty to watch for metrics abnormal changes, stay alert to alarms, stand by to check in for production issues and provide technical support;
Facilitating issue resolution: dive deep to understand the issue thoroughly, figure out the business impact quickly, take immediate actions to resolve them following SOPs, or escalate to engineering support team; maintain up-to-date POC contacts for all functional teams in Fintech and its dependent DiDi teams, reach out to the appropriate POC if need for help; when external vendors are involved, touch base with them on corresponding communication channels and chase for resolution;
Raising the bar for system performance: identify defects in metrics coverage and accuracy, raise to corresponding teams for improvement; proactively identify potential issues and bring the risk to attention before it reaches production;
Sticking to efficiency: build and optimize SOP for common business and technical issues, improve needed tooling, and simplify issue resolution processes;
Showing visibility: host weekly meetings to review operational status with stakeholders, and seek continuous improvement;
On rotation with China technical support team for continuous monitoring daily, and hold hand‑over sessions with each other before starting and closing the day during working days.
Qualifications
Bachelor's/Post Graduate Degree: Bachelor + experience in customer‑facing technical support experience;
Soft Skills: acute sense for issues, excellent communication and documentation skills, strong commitment to quality of technical systems;
Hard Skills: Java, SQL, ability to set up monitors and dashboard, troubleshoot technical issues with ease and complexity in an industry sett
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
Empregos similares
Mostrar mais