Key Responsibilities
- Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
- Deliver after-sales technical support , troubleshooting installation, commissioning, communication, software and product-related issues.
- Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
- Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
- Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
- Support local product testing and validation , including firmware, software, compatibility and system integration testing.
- Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
- Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.
Requirements
- Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
- Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
- Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
- Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
- Strong troubleshooting and problem-solving skills.
- Comfortable communicating directly with installers, distributors, EPCs and professional customers.
- Strong customer-service mindset and ability to manage technical issues independently.
- Good communication and cross-functional collaboration skills.
- Willingness to travel within Italy and occasionally within Europe.
- Fluent Italian and good English skills are required. Chinese is preferred.
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