Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role :
- You want to impact the industries that run our world : Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You're energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best : At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will :
- Product Expertise : Become an expert on Samsara's product portfolio of complete Internet of Things ("IoT") solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
- Technical Troubleshooting : Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
- Responsiveness & Resolution : Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
- Documentation : Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
- Partnerships : Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
- Feedback Loop : Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
- Team Player : Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role :
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how - you're comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Experience troubleshooting hardware and installations in a remote environment.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, you can speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
- Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
- Trilingual English, Spanish and French is a big plus.
- Familiarity with using CRMs like Zendesk or Salesforce.
- Familiarity with vehicles, trailers and diagnostic ports (e.g., OBD-II, J1939) is a plus.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend
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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
About the role :
- You want to impact the industries that run our world : Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career : If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You're energized by our opportunity : The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best : At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will :
- Product Expertise : Become an expert on Samsara's product portfolio of complete Internet of Things ("IoT") solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
- Technical Troubleshooting : Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
- Responsiveness & Resolution : Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
- Documentation : Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
- Partnerships : Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
- Feedback Loop : Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
- Team Player : Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role :
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how - you're comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Experience troubleshooting hardware and installations in a remote environment.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, you can speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
- Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
- Trilingual English, Spanish and French is a big plus.
- Familiarity with using CRMs like Zendesk or Salesforce.
- Familiarity with vehicles, trailers and diagnostic ports (e.g., OBD-II, J1939) is a plus.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend
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