Technical Support Software Developer Remote

Join Perseus Payments Inc. as a Software Developer supporting the PerseusPay payments platform. This role requires technical expertise, SQL skills, and customer communication, all while working remotely.
In this unique Technical Support position, you will tackle production issues for PerseusPay, blending software engineering with customer assistance. As the first point of contact for dealers, you will diagnose and resolve problems related to payments and integrations. This role demands a proactive approach to monitoring the production environment and communicating effectively with both technical and non-technical users.
Key Responsibilities:
• Monitor production systems and spot payment processing issues
• Triage dealer and internal support requests efficiently
• Analyze problems using Datadog, SQL, and Azure tools
• Serve as main technical contact for dealer inquiries
• Document fixes and root causes in knowledge base
Requirements:
• 3+ years in technical support or software development
• Proficiency in C#/.NET and SQL query skills
• Experience in production troubleshooting and log analysis
• Clear communication skills with various audiences
• Comfortable with parameter tracing and problem resolution
Utilize your technical drive and SQL expertise to enhance PerseusPay's support and improve dealer experiences.
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