Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, highly-demanding, technology-focused environment. We are a team of highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. Along with incoming workflows in which we assist multiple groups from implementations to facilitating local office support needs. We are a one-stop shop of on-site support and do not leave until the job is done.
The Role
You operate as a Technical Account Manager when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Bloomberg Technical Operations teams. You pride yourself in offering top‑notch customer solution focused service by being able to understand and pre‑empt needs as well as deliver personal, on‑the‑ground value and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast‑paced environment but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight but our culture is wide open, just like our spaces. We challenge and support each other.
We will trust you to:
- Maintain an outstanding level of customer service focus whilst dealing with customers
- Provide exemplary support to our customers, internal and external
- Ensure all work is logged and updated using our proprietary ticketing system
- Have the ability to work under pressure
You must have:
- Proven excellence in customer service, interpersonal and customer-facing skills
- Fluency in English and Spanish is essential for this role.
- Strong listening and problem solving skills
- Experience working with PC software/hardware, Networking devices, Windows OS
- Exposure to networking technology (Networking hardware, TCP/IP, LAN and WAN)
- Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu)
- Experience with Windows OS, Android/IOS, Desktop Support, SAP
We would love to see:
- An understanding of analogue and digital circuits (E1, STM-1, Metro E)
- Network experience to include TCP/IP, LAN's, WAN's, Routers
- Although not required, Portuguese language will be considered a plus
- Demonstrated experience with Helpdesk/Desktop Support/Technical Support within an enterprise environment
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