Taylor Coulter, established in Australia, offers professional human resources solution in permanent, temporary staffing and outsourcing services. Our Hong Kong office specializes in industries including Information Technology, Banking & Finance and FMCG sectors. Our Consultants are all experienced recruitment professionals in specialized industries who possess strong network and business knowledge to provide the best practice for our candidates and clients.
Our vision is to be recognized as a trusted best practice people solutions partner, offering the most comprehensive range of staffing services in the APAC region.
Our client is a public transport operator and property developer. Candidate will be assigned to work on-site.
Job Responsibilities:
Ensure ITSM processes (Incident/Problem/Change) are complied.
Review and drive improvements and streamline the processes and procedures of ITSM.
Manage and deliver ITSM and IT Operations projects as assigned.
Chair Change Board meetings to review and approve Changes on business days.
Leverage in-depth technical domain knowledge to drive quick incident resolution and continuous service improvement.
Maintain quality service by establishing and enforcing organization standards.
Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery.
Maintain accuracy and up-to-date of CMDB records and automate the update via discovery tool such as BMC ADDM, etc.
Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops).
Support various audits such as internal audit, ISO 27001, etc.
Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meeting and review.
Contribute to motivate positive team culture to drive high customer satisfaction.
Job Requirements:
Higher Diploma or above preferably in Information Technology or Computer Science
ITIL Certified
10+ years experiences in ITSM process & governance with supervisory level in
the past 3 years.
Experience inITIL control & governance in Change Management, Problem Management, Incident Management, etc.
Sound knowledge and experience of auto-update CMDB.
Solid experience in IT Service Management knowledge and managing IT operations.
Sound skills of managing and tracking problem tickets, incident tickets, etc.
Knowledge in different ITMS tools such as BMC Helix, ManageEngine, ServiceNow, Cloudwise, etc. and internal audit processes
Previous experience of implementing and leading AIOPs integration project is an advantage
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Proactive, self-motivated, and able to work independently as well as in a team-oriented environment.
Good team player, good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua.
To apply for this role, please click the "Quick Apply" below and send your full resume by MS word format.
Only shortlisted candidate will be notified. Personal data collected by job applicants will be kept in strict confidence and used for recruitment purpose only.
To apply for this role, please click the "Apply Now" below or send your full resume by MS word format.
Only shortlisted candidate will be notified. Personal data collected by job applicants will be kept in strict confidence and used for recruitment purpose only
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