Technical Trainer

Security Clearance: Secret

Location: Chantilly, VA

Job Type: Full-Time

Target Salary Range*: $50,000 - $60,000

*This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Position Overview:

Amatriot is seeking a motivated, career and customer-oriented Technical Trainer to join our team based out of Chantilly, VA.

Key Responsibilities:

• Design, Develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Ensure training materials reflect current CACMS features, updates, and best practices.
• Create documentation for standardized data collection, inspection, and collaboration processes.
• Provide daily status reporting to management and customers during training activities.
• Complete and submit all reporting requirements in a timely manner.
• Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.
• Communicate effectively with both technical and non-technical audiences.
• Work independently and within small teams to support various software and systems-related tasks.
• Work with customer teams and functional organizations to establish training content and objectives.
• Ability to follow defined processes and document any issues/problems clearly.
• Ensure training material reflects current product features.
• After-hours and weekend support will be required as needed to support overseas or domestic training tasks.
• Coordinate training schedules, logistics, and participant communications.
• Track training completion rates and maintain accurate records in learning management systems.
• Evaluate training effectiveness through assessments, surveys, and performance metrics.

Qualifications:

Education:

• Bachelor’s degree in engineering, computer science, mathematics, education, business administration or management information sciences. Work experience and/or industry certifications demonstrating technical proficiency may be substituted for education requirements.

Experience:

• 5 years of experience in Training and/or Information Technology.
• Experience in delivering software applications training to end users on in a classroom, and/or one-on-one setting, and/or virtual or other equivalent teaching experience.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, effective decision-making.
• Must be able to travel up to 25% domestic and internationally.

Preferred Qualifications:

• One or more technical certifications (Microsoft Certified Trainer, Microsoft Certified Educator, MS Endpoint Administrator, etc.) highly preferred.
• Experience training end users on complex hardware and software solutions is highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams.
• Experience with Salesforce.

Physical Requirements:

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
• Must be able to fly on international flights up to 18 hours.