On Site
Key Responsibilities
- Develop, maintain, and enhance training curricula and learning materials for Content Management Systems (CMS).
- Deliver instructor-led and virtual training sessions for end users.
- Provide day-to-day product support and guidance to users managing websites and digital content.
- Assist with website migration efforts from legacy CMS platforms to modern content management systems.
- Create user documentation, training guides, knowledge base articles, and instructional materials.
- Communicate system updates, planned enhancements, known issues, and best practices through multiple communication channels.
- Collaborate with UX, development, and business teams to improve usability and user adoption.
- Conduct user research, journey mapping, and usability analysis to enhance digital experiences.
- Support information architecture and web content organization initiatives.
- Coordinate with vendors and internal stakeholders to ensure successful implementation of platform enhancements.
- Participate in Agile ceremonies and contribute to continuous process improvement.
- Experience developing and managing technical training programs and curricula.
- Experience delivering employee training and user education.
- Strong understanding of web design, user interfaces (UI), and user experience (UX) principles.
- Knowledge of information architecture concepts.
- Experience with user journey mapping, user studies, and journey pathing.
- Experience working with Content Management Systems (CMS).
- Hands-on experience with Contentful CMS.
- Experience using training development software and learning tools.
- Basic understanding of HTML, CSS, and JavaScript.
- Experience working in Agile environments.
- Strong written and verbal communication skills.
- Ability to support multiple stakeholders and manage competing priorities.
- Experience with HCL Web Content Manager (WCM).
- Experience supporting enterprise or government digital platforms.
- Familiarity with public sector processes, regulations, or compliance environments.
- Experience with digital asset management platforms such as Cloudinary.
- Familiarity with Form.io, Audience Manager, or Developer Portal tools.
- This position is onsite.
- A fingerprint-based background check is required before the start date.
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