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Key Responsibilities
Qualifications
Benefits
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Hong Kong
Key Responsibilities
- Work on IT operation solutions, addressing client problems on ITSM tool deployment, customization, and integration. ServiceNow knowledge and experience is required. The solutions include design and implementation of cloud infrastructure and services necessary to integrate with ITSM tools and other applications.
- Design ITSM or other cloud-based monitoring solution architecture based on IT strategy, IT planning, and enterprise architecture design.
- Develop solutions for implementing complex ITSM or cloud operation applications, including custom applications, UI/UX design, and integration between ITSM, cloud operation, and business-critical systems.
- Lead data modelling, business process automation, and performance optimization for ITSM and cloud operation solutions.
- Implement ITSM and cloud operation solutions including service mapping, discovery, event management, and IT Service Management.
- Build and optimize processes for incident, problem management, business continuity/disaster recovery and related KPIs.
- Design security and operation architectures, including authentication & identity management, middleware, and infrastructure-level security operation solutions.
- Lead as a technical architect on various projects or job assignments.
- Provide presales support and help pursue business opportunities by preparing proposal solutions for RFPs.
- Remain flexible and adaptive to take on other senior architect roles.
Qualifications
- University degree in Computer Science, Information Systems, Engineering, or related disciplines.
- Minimum of 5 years in architect roles with expertise in ITSM and cloud operation solution design and development.
- Experience designing and implementing complex ServiceNow solutions, including custom applications and UI/UX design.
- Strong integration skills with ability to connect ITSM and cloud monitoring tools to external systems.
- Knowledge of data modelling, business process automation, and performance optimization in ITSM tools.
- Demonstrated experience with ITSM tools, service mapping, discovery, event management, and IT Service Management.
Benefits
- Paid leave entitlements
- Health and Life Enrichment (HALE) program covering various well-being offerings
- Optional health insurance cover
- Employer Assistance Program (EAP)
- Rewards and Recognition
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
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