Company Description
As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?
Position
We're looking for a detail-driven administrator to join our Validations Team. In this role, you'll play a vital part in ensuring parking compliance by monitoring ANPR, CCTV and Self-Ticketing systems, issuing Parking Charge Notices (PCNs) accurately and fairly when parking conditions are breached.
You'll take ownership of a primary processing area (ANPR, CCTV or Self-Ticketing), while also being cross-trained to support other areas when required. This is a varied role that rewards accuracy, consistency and a proactive approach to problem-solving.
Responsibilities and Duties
- Monitor assigned locations and processing systems, issuing PCNs in line with parking terms and conditions
- Ensure all PCNs fully comply with DVLA, PoFA, IPC and internal requirements
- Identify, report and help resolve system faults or operational issues
- Support reporting activities and maintain accurate records
- Actively suggest improvements to ANPR, CCTV and Self-Ticketing services
If you're looking for a role where accuracy matters, teamwork is valued, and your attention to detail makes a real impact, we'd love to hear from you.
Who you are
- Highly detail-oriented, with the ability to process complex information accurately and consistently
- A strong team player who collaborates effectively to achieve shared goals
- Comfortable working to defined procedures while maintaining high performance standards
- Proactive, reliable and committed to quality and compliance
Agena Values
We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.
Ambitious: we aim for world class service
Disruptive: we're here to change the industry
Ethical: we do things for the right reasons
Insightful: we use research to guide our decisions
Collaborative: We're better when we work together
Innovative: we help people see things differently
Other information about the role
Salary: £26,436.80 per annum.
Hours: 40 per week; Monday Friday 9am - 5.00pm
Location: Newton Abbot with hybrid flexibilities after probation period.
There is free onsite parking. The office dress code is smart casual.
- Our selection process is as follows: Application - Competency Based Interview - Task
- You must be able to legally live and work in the UK without sponsorship
- The postholder may be required to travel to external meetings on occasion by the most effective means available
Benefits
We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.
Incremental holiday increases to recognise long service
2 volunteering days a year
Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
Employee Assistance Programme 24/7 confidential, independent and professional counselling
Cycle-to-work scheme
EV Charging points at office locations
Regular team/company socials
Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.
We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.
We are a Mindful Employer and are committed to supporting your mental health at work.
The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [email protected]
(No agency speculative contact - thank you)
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