Responsibilities:
- Act as the primary point of contact for supply chain coordination between Indonesia and Singapore.
- Facilitate communication, alignment, and collaboration across both regions.
- Identify opportunities to enhance supply chain processes within Indonesia.
- Implement improvements to drive efficiency, cost-effectiveness, and customer satisfaction.
- Work closely with the commercial team to align supply chain strategies with business objectives.
- Collaborate on demand forecasting and order fulfilment.
- Hands-on execution of customer service functions, including data entry.
- Respond to inquiries, concerns, and requests from customers.
- Address and promptly resolve logistics-related complaints from customers.
- Maintain a high level of customer satisfaction.
- Facilitate product certification processes required for local compliance.
- Handle import licenses and ensure adherence to regulations.
- Manage customs clearance processes for imported goods.
- Stay informed about changes in Harmonized System (HS) codes.
- Ensure compliance with relevant codes for accurate import/export documentation.
Requirements
- :Bachelor’s Degree in Supply Chain Management or a related field
- .Minimum of 5 years’ experience leading supply chain or value chain functions, with a strong track record in delivering customer-focused solutions and service excellence
- .Proven track record in making significant contributions towards developing and improving supply chain processes
- .Strong verbal and written communication skills, especially in report writing and presentation
- .Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint
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