Verification Processing Agent

Verification Processing Agent (Full time)
with the following profile:
RESPONSIBILITIES
- Act as a verifier of various checks, to phone source institutions for verifications or as a processor using language competencies;
- Work on queue of assigned verification checks;
- Make research and review of the cases;
- Monitor the progress of the cases that are assigned on queue;
- Conduct research in new and existing countries;
- Review process for existing countries and participates in the processes built for new countries;
- Work with Operations to ensure that correct language templates are used;
- Make sure the appropriate standard wording is used for the specific case;
- Monitor workloads to ensure there are no delays and escalates any delay issues;
- Make sure meeting the deadlines according to the procedures;
- Helps resolve training and/or process issues;
- REQUIREMENTS _
- Excellent command of English and Spanish languages (both written and spoken), knowledge of Portuguese would be a plus;
- Technical skills (Word, Excel, Powerpoint, Internet research, databases);
- Personality competencies: analytical thinking, attention to detail, excellent time management;
- Behavioural qualities: Problem-solving, quality-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work;
- WHAT’S IN IT FOR YOU _
- Engaging job at a multinational company;
- Excellent remuneration package and work-life balance;
- Dynamic work environment and an enthusiastic team;
- Class A office in the central district;
- Additional Health Insurance;
- Food Vouchers;
Interested?
Tipo de puesto: Tiempo completo
Sueldo: $14,000.00 al mes
Beneficios:
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Seguro de gastos médicos mayores
- Trabajo desde casa
- Vales de despensa
Pago complementario:
- Bono de productividad
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
- Portugués (Deseable)
- Francés (Deseable)
Lugar de trabajo: remoto híbrido en 06030, Ciudad de México, CDMX