Veterinary Practice Director

Community Veterinary Clinic Manager

Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC's impact in the community. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience, this may be the perfect opportunity for you!

This is typically a Monday Friday, 8 hour schedule with flexibility to work beyond the scheduled work day to respond to issues that arise outside normal business hours. This is an on-site position based at the Queens Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the greater metro area is required based on operational need. Occasional travel outside the greater metro area (5% or less) may be required.

The target hiring range for this role is $117,500 - $125,500 annually. At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: affordable health coverage, flexible time off, competitive financial incentives and retirement savings, and robust professional development opportunities.

Responsibilities:

• Lead a team of managers working together to optimize clinic operations: client experience, nursing/medical support, and veterinary medicine
• Oversee daily clinic operations to ensure efficient workflows and high-quality service
• Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
• Partner with the Regional Management Team to provide clear and seamless leadership for the clinic management team
• Oversee smooth and efficient operational flow in high volume surgery and appointments to optimize the clinic's impact for animals & achieve goals
• Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency
• Ensure clinic staff are scheduled to enable smooth operations and maximum impact
• Recruit and hire staff in partnership with the Talent Acquisition Partner
• Ensure new hires receive high-quality onboarding, training and feedback to set them up for success in their CM career
• Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input
• Develop next generation of high-performing leaders by engaging in career conversations, connecting staff members to professional development opportunities
• Communicate effectively with the Regional Management Team to execute the department's strategy and fulfill our mission
• Be a consistent and visible presence "on the floor" to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA's mission

Planning, Execution & Administration:

• Model and deliver superior client experience and patient care for every client, every animal, every day; create routines and follow best practices in CM's Standard Operating Procedures to maintain smooth, consistent, top-quality operations
• Create and execute plans to meet or exceed clinic impact goals
• Apply mission-driven leadership within a high-quality, high volume non-profit veterinary practice to achieve impact and continuously improve to meet or exceed productivity goals
• Problem-solve; seek out root causes and course-correct to overcome obstacles
• Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
• Monitor inclement weather and emergency events that may impact CVC operations; partner with Regional Management team to prepare and execute plans to prioritize safety for people and patients in our care
• Ensure Fear Free certifications are obtained by all staff and gentle animal handling is practiced consistently with patients in care to minimize fear, anxiety and stress
• Oversee financial & administrative health of the CVC, including cash management, expense management, payroll, data integrity and operational efficiency
• Ensure staff adhere to all time and attendance guidelines & California labor laws regarding time tracking, overtime, rest and meal breaks
• Collaborate with internal ASPCA partners such as LA Feline Programs, Client & Member Support, Government Relations to support organizational priorities
• Supervise security and custodial contractors working at the CVC to ensure a safe, secure and squeaky-clean environment
• Coordinate timely repairs and maintenance with Facilities team
• Work effectively with inter-agency partners generally animal welfare groups, rescuers or municipal animal services agencies to achieve ASPCA priorities in the region
• Represent the ASPCA and CM's work to external partners as needed, including facility tours, media appearances or donor events

Qualifications:

• Highly motivated self-starter capable of providing leadership and support to a large and complex operation
• Strong written and verbal communication skills; ability to synthesize complex information and communicate effectively with clients and colleagues
• Proven history of building and maintaining positive and productive relationships with internal and external stakeholders
• Excellent time management skills with the ability to respond to shifting priorities
• Proficient technology skills including Microsoft office and ability to use electronic medical records system, online calendar and email
• Experience leading and coaching people managers to be effective leaders
• Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
• Fear Free Shelter certification is required within 60 days of hire
• Ability to exemplify ASPCA's core values and behavioral competencies

Education and Work Experience:

• Bachelor's degree or equivalent work experience, required
• Minimum of 5 years of combined professional work experience in public-facing services industries required
• Minimum of 3 years managing in a veterinary clinic environment strongly preferred; Experience working within a veterinary clinic environment a plus
• Minimum of 5 years managing direct reports required
• Minimum of 3 years managing managers/supervisors strongly preferred
• Budgeting and managing operating expenses experience preferred

Language:

• English (required)
• Bilingual (fluent in Spanish or other language a plus)