Visual Basic Operate Lead – Application Support & Maintenance
Company Description Techwelt Group is a multilateral IT services company headquartered in Rome, Italy, providing on-demand and contract-based onsite IT support to clients worldwide with a 24-hour response time. The organization works with a network of over 100 IT experts and engineers across Europe, Australia, the UK, and Mexico to deliver timely, business-focused technology solutions. Core services include break-fix support for EUC and data centers, IMAC services, desktop support, hardware repair, IT asset disposal (ITAD), site surveys and installations, inventory management, and audit services. Techwelt Group also offers full-time outsourced resources and deployment and roll-out services, giving clients a single point of contact for comprehensive IT support. Secure stock storage facilities with safety measures and scheduled audits help ensure reliable asset management for customers.
Job Overview:
We are seeking an experienced Visual Basic Operate Lead – Application Support & Maintenance to lead the delivery of application support and maintenance services for a major enterprise client in Milan.
This role is ideal for a senior technical professional with strong leadership capabilities, extensive experience in VB6, .NET, and SQL Server, and a proven track record in managing enterprise application support teams. You will be responsible for ensuring high service quality, maintaining application stability, driving continuous improvements, and acting as the key technical point of contact for stakeholders.
This position requires working onsite in Milan and close collaboration with business users, Country IT teams, vendors, and client stakeholders.
Key Responsibilities
- Lead the end-to-end delivery of application support and maintenance services in accordance with the Statement of Work (SOW).
- Ensure high availability, reliability, and performance of business-critical applications.
- Plan, prioritize, and allocate work across the support team based on business priorities and technical expertise.
- Provide technical leadership, mentoring, and guidance to team members.
- Monitor team performance and ensure timely resolution of incidents and service requests.
- Identify, analyze, troubleshoot, and resolve complex application issues.
- Drive proactive problem management initiatives to reduce recurring incidents.
- Coordinate with external vendors for application defects, upgrades, and enhancement activities.
- Ensure vendor deliverables meet agreed quality standards and timelines.
- Monitor SLA and KPI performance and implement corrective actions where required.
- Prepare and present regular service reports to internal and client stakeholders.
- Communicate incident status, outages, and service updates to business users and IT teams.
- Support Major Incident Management by providing technical expertise and business communications.
- Identify opportunities for continuous service improvement and implement operational enhancements.
- Ensure adherence to ITIL best practices, including Incident, Problem, and Change Management processes.
Required Technical Skills
- Visual Basic 6 (VB6)
- ASP.NET (Web Forms / MVC)
- Microsoft SQL Server
- Query optimization
- Performance tuning
- Troubleshooting
- Application Support & Maintenance
- Production Support
Required Experience
- Minimum 7 years of relevant experience.
- Strong experience leading technical support or application maintenance teams.
- Experience supporting enterprise business applications in production environments.
- Hands-on troubleshooting and root cause analysis skills.
- Experience working in customer-facing environments.
Preferred Skills
- Project Management
- Team Leadership
- Vendor Management
- ITIL Foundation or equivalent
- Service Delivery Management
- Continuous Service Improvement
Key Competencies
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to work in multi-vendor enterprise environments.
- Strong organizational and prioritization skills.
- Customer-focused mindset with attention to quality and service excellence.
Mandatory Requirements
- Fluent Italian (spoken and written)
- Professional English (spoken and written)
- Availability to work onsite in Milan
- Strong expertise in VB6, .NET, and SQL Server
- Immediate or short notice availability preferred
What We Offer
- Opportunity to work with a leading international enterprise client.
- Long-term project with potential extension.
- Collaborative and professional work environment.
- Exposure to large-scale enterprise applications and digital transformation initiatives.
- Competitive compensation based on experience.
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