Voice Network Engineer

HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services.

Team Culture:

Our team is fast paced, fun, highly energetic, motivated and hardworking. We expect our candidates to be integrated into our results-driven and solution-oriented culture from the get-go. Our team attains high-quality results on challenging projects; the belief that outcomes are linked to one's effort rather than chance and the tendency to personally set challenging yet realistic goals.

Responsibilities

Network Voice Administrator - ONSITE Rotation Shift

• Expertise knowledge in UCCE, ICM, Cisco IPT with 4+ years of relevant experience

Expertise in SIP protocol, SIP call flow and SIP troubleshooting

Implementation experience and background

Lead and Support Major Version upgrades and platform Migrations

UCCE end to end troubleshooting

Hands-on experience in SQL Queries

Cisco Dialer experience and troubleshooting

End to end coordination with TAC and 3P vendors

Incident Management and Release Management experience

Cisco ICM scripting knowledge (optional)

• Location: Guadalajara
• Working model (office from day 1 / hybrid / remote): Office from day 1 (Secure Room)
• Working days: 5 days including weekend support
• Working Shift: rotation shift

Benefits

Pantry vouchers cap 10% ($ 3,439.40)

Life Insurance

Direct Hiring, 100% payroll mode.

SGMM Family premium coverage plan

Minor Medical Expense Insurance (Reimbursable)

Savings Fund 13% (Annual Capped $107,370) 4,473.74 monthly

Extendable Insurance, Dental, Vision & Auto

Christmas bonus 30 days

Vacation bonus 15%

Permanent contract from day one

12 days of vacation in the first year, increasing by 2 as dictated by law

Extra Days Off

• Sign In
• Create Account

Sign in

To continue your application

Iniciar sesión con Google

Iniciar sesión con Linkedin

---

or continue with email

Dirección de correo electrónico

Contraseña

Has olvidado tu contraseña?

Resume or CV

Improve your chances of getting an interview

Drag & drop or browse

.pdf, .doc, .docx (Max 10MB)

Continue →

By continuing you agree to our Terms & Privacy Policy.