Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Web / CMS Consultant to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.
This role requires a minimum of two days per week of on-site attendance at the office (Arturo Soria)
Core Responsibilities
- Portal Administration: Oversee the daily operations and maintenance of the HCP web portal via Content Management Systems
- Design Implementation: Convert Figma wireframes and high-fidelity mockups into fully responsive, high-performing web pages that align with brand identity.
- Information Architecture & Governance: Direct the site’s structural design and web compliance policies to ensure seamless navigation and adherence to corporate standards.
- UX Collaboration: Partner with UI/UX teams to refine the digital journey, prioritizing web accessibility, ease of use, and visitor retention.
- Performance Optimization: Execute and track SEO , Conversion Rate Optimization (CRO) , and A/B testing initiatives to enhance portal efficiency.
- Data Intelligence: Leverage Google Analytics and Looker Studio to transform raw data into actionable insights for executive reporting.
- Stakeholder Management: Act as the primary liaison between the Customer Experience department and internal business units, balancing and prioritizing diverse project requirements.
- Project Oversight: Utilize project management frameworks and tools to ensure the punctual delivery of complex digital tasks.
- MarTech Integration: Support the digital ecosystem by aligning web efforts with Marketing Automation , Salesforce Marketing Cloud (SFMC) , and CRM workflows.
Required Qualifications and Skills
- Professional Background: 3+ years of CMS management experience (preferably WordPress VIP) in B2B sectors
- Background in the pharmaceutical or life sciences industry is a significant advantage.
- Design & Logic: Proven track record in graphic design principles, information hierarchy, and web governance models.
- Precision Execution: Demonstrated talent for translating Figma designs into "pixel-perfect" WordPress environments.
- Advanced Analytics: Expertise in utilizing the Google stack and Looker Studio for sophisticated data interpretation and performance mapping.
- Growth Marketing: Solid grasp of search engine best practices, user journey mapping, and conversion-driven testing.
- Communication & Strategy: A strategic thinker capable of managing partner expectations and fostering cross-functional synergy.
- Workflow Coordination: Highly organized with the ability to navigate tight deadlines and manage multiple workstreams simultaneously (experience with Monday.com is a plus).
WHAT DO WE OFFER
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, etc)
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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