About Us
JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.
Context of the Positio
nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution
This position is designed for a highly organized, detail-oriented logistics coordinator who excels at system-driven exception management, problem-solving, and cross-functional communication within a high-volume transport network
.The Mission & Core Scop
- eThe Mission: Monitor, track, and rapidly resolve all delivery exceptions, customer claims, and carrier transport issues via the corporate work order system, minimizing delivery cycle times and safeguarding the customer experience
- .The Scope: You will take full operational ownership of the ticketing and work order queue for Madrid delivery operations, serving as the critical administrative bridge between outbound warehouse teams, 1PL/3PL carriers, and central Customer Service
.Crucial Expectations & Performance Target
sTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months
- :Work Order Resolution Speed (SLA): Consistently meet corporate targets for ticket resolution times, ensuring that delivery issues, returns, and address corrections are processed within strict hourly windows
- .System Data Integrity: Ensure near-perfect data accuracy when log-tracking transport exceptions, cargo damage reports, and customer delivery modifications within the Transport Management System (TMS)
- .Carrier Coordination Efficiency: Establish highly responsive communication channels with 1PL drivers and 3PL partners to instantly push update requests, re-routing instructions, and return approvals
- .Process Auditing & Root Cause Tracking: Categorize and analyze recurring work order bottlenecks (e.g., specific zip codes with high failure rates) to provide actionable data insights to the Delivery Operations Manager
.Position Requirement
- sGreenfield Launch Expertise: You must have a verified background working within a transport administration, customer service logistics, or control tower data processing environment during a network setup or rapid scale-up phase
- .Systems & Ticketing Fluency: Strong experience managing CRM systems, ERPs, or custom ticketing software (such as Zendesk, Salesforce, or proprietary TMS/WMS platforms). Excellent proficiency in Microsoft Excel is required
- .Language Proficiency: Professional fluency in English and Spanish is mandatory to handle local carrier escalations and provide clear corporate reporting to international teams. Knowledge of Mandarin is a highly valued corporate asset
- .Operational Flexibility: High adaptability regarding working hours and schedule adjustments to align with delivery driver waves and peak e-commerce operating windows
.Diversity & Inclusio
nAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive
We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law
Ready to Build the Future of Logistics
?Take the next step in your career and join one of the world's fastest-growing logistics companies
Apply today and help shape the future of intelligent logistics with JD Logistics
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