Workforce Development Representative

Workforce Development Representative

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is based out of the CareerForce in Fairmont, Minnesota. The Workforce Development Representative provides direct career services to Minnesotans by delivering high-quality guidance, support, and instruction across CareerForce programs. This role helps job seekers understand employment options, strengthen job search skills, access available resources, and navigate workforce systems so they can make informed career decisions. The representative plays a key role in assisting Unemployment Insurance applicants, Veterans, and other priority populations by offering individualized and group services, facilitating workshops, and connecting customers to training and employment opportunities.

Operating with increasing independence, the Workforce Development Representative collaborates with partners, employers, and internal teams to ensure timely, accurate, and customer-centered service delivery. The position requires strong communication skills, the ability to interpret program requirements, and a commitment to delivering inclusive, culturally responsive services. This role directly supports CareerForce's mission of helping Minnesotans find meaningful employment and employers find qualified candidates.

The incumbent is expected to work on-site five (5) days per week and is not eligible for telework. This position requires weekly travel to Blue Earth, Minnesota to support Minnesota Family Investment Program (MFIP) job seekers.

This posting may be used to fill multiple positions.

Minimum Qualifications

One (1) year of experience providing career services, employment support, program delivery, customer service, case management or related work that involves assisting individuals in navigating complex information, systems, or resources.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience facilitating training, workshops, orientations, or group instruction.
• Experience conducting assessments, interviews, or screenings to identify customer needs and determine next steps.
• Experience providing consultation, guidance, or coaching to help individuals make informed decisions.
• Skilled in managing multiple priorities and maintaining accuracy in a fast-paced or high-volume environment.
• Experience using computer systems, online tools, or databases to research information, support customers, or document interactions.
• Incumbent must maintain valid driver's license and insurance OR have other reliable transportation.

Preferred Qualifications

• Experience delivering services within workforce development, adult education, counseling, human services, career coaching, or related field as determined by the agency.
• Knowledge of CareerForce program or similar workforce or public assistance programs.
• Experience working with job seekers from diverse backgrounds, including individuals facing employment barriers.
• Experience using Careerforce.mn.gov, labor market information tools, or job search platforms.
• Experience collaborating with employers, workforce partners, community organizations, or educational institutions.
• Ability to use Microsoft Office, online platforms, and virtual tools (Teams, Webex, etc.) to support service delivery.
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

• A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver's License and Records Check
• The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance is needed.