Description GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective resolution of user
Duties may include: ● Configure new environments with the baseline products and services required for that instance ● Update and maintain baseline scripts and installers ● Install software and configuration updates to test and production environments
Duties May Include: Troubleshoot and resolve system/operational incidents Perform root cause analysis for operational incidents Analyze system performance and take corrective actions as needed Assist Tier 2 with resolving complex system and end user problems Coordinate