The Compliance Supervisor will lead the establishment, oversight and enhancement of the organization’s Compliance Management System (CMS), ensuring adherence to federal consumer financial laws and internal policies, under the guidance of the Assistant Vice-President of Compliance.
Owns the daily operation and administration of contact center technology platforms, ensuring optimal configuration, routing, and performance across systems such as Five9, Level.ai, Calabrio, and PinDrop. Drives continuous improvement of AI, automation, and call flows while
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