Job Requirements Supervises the work of a team of client service specialists Directs workflow and monitors workload to ensure client inquiries are addressed promptly Trains new client service staff in support policies and procedures Creates and
ESSENTIAL JOB FUNCTIONS Will assist in the design and facilitation of forwarding and operations training courses Support deployment of training and “train the trainer” instruction to include basic familiarization, new equipment training, and other applicable trainings as
ESSENTIAL JOB FUNCTIONS Will assist in the design and facilitation of forwarding and operations training courses Support deployment of training and “train the trainer” instruction to include basic familiarization, new equipment training, and other applicable trainings as
ESSENTIAL JOB FUNCTIONS • Maintain internal performance and quality standards set by management. • Ensure that the processes, metrics and visibility are meeting expectations. • Responsible for creating, maintaining and analyzing data related to client metrics,
ESSENTIAL JOB FUNCTIONS Will assist in the design and facilitation of forwarding and operations training courses Support deployment of training and “train the trainer” instruction to include basic familiarization, new equipment training, and other applicable trainings as
Essential Job Functions Responds to orders, general client inquiries, invoice questions and client complaints. Records consistent problem areas Resolves issues with orders, delivery dates or service. Resolves the clients complaint; determining the cause of the problem;
Essential Job Functions Responds to orders, general client inquiries, invoice questions and client complaints. Records consistent problem areas Resolves issues with orders, delivery dates or service. Resolves the clients complaint; determining the cause of the problem;
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