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Customer Service Representative II - Batavia, NY Essential Duties and Responsibilities: Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services. Manage
Essential Duties and Responsibilities: - Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services. - Manage and support escalated enrollment cases
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