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Tracks and monitors ongoing Data Center critical infrastructure maintenance and repair for all service lines to pre-defined service level agreements (SLAs). Manages incidents that impact Data Center infrastructure services and the proactive and timely resolution of
The role manages teams that conduct end‑to‑end hardware installation, network communication, and data‑center as well as customer‑environment support. The position provides guidance on complex problems, drives training, ensures compliance, and collaborates with developers and vendors to
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