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Provide advisory support to all enterprise contact centers regarding utilization and configuration of contact center applications, specifically Enterprise Workforce Optimization (WFO) solutions and will serve as the overall product expert for the organization. WFO applications allow
The software engineer participates in the design, programming, testing, documentation and implementation of complex computer applications and systems. Evaluates software packages, provides recommendations to management and business clients, and identifies best technology solutions. Identifies future needs
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