The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. This essential role ensures the performance, availability,
Specific Accountabilities 1. Design and implement scalable and resilient solutions on Amazon Connect via infrastructure as code, contribute to large-scale projects, including system upgrades, platform migrations, and feature implementations. Solutions for voice, chat, and task-based interactions.
Key Responsibilities • Act as the principal technical authority for intelligent automation initiatives, with deep expertise in Automation Anywhere and modern automation patterns. • Define and maintain automation architecture standards, frameworks, patterns, and best practices across
Key Responsibilities: • Own and improve the reliability, availability, observability, and operational supportability of Maximus UKs Azure Databricks platform, Azure data services, and associated data pipelines and data products. • Design and implement monitoring, alerting, health