Description JOB SUMMARY The Customer Experience Platform & QA Analyst administers MCC’s conversation-intelligence platform and ensures accurate configuration, data integrity, and operational readiness across Patient Access and related departments. This role analyzes call-quality data, develops and
Customer Experience Platform & QA Analyst The Customer Experience Platform & QA Analyst administers MCCs conversation-intelligence platform and ensures accurate configuration, data integrity, and operational readiness across Patient Access and related departments. This role analyzes call-quality
This position will allow the Tier II Customer Technical Support Specialist to be a key contributor within multiple areas of a technical based rapidly growing company. The candidate must possess strong interpersonal communication skills and a