We are seeking a highly skilled Application Support Engineer to join our team.
RESPONSIBILITIES
- Take responsibility for production stability and problem resolution of the Quant/Enterprise Technology systems during core business hours
- Actively ensure the readiness and effective operation of production environments, including running routine maintenance on file, data store, and job control systems
- Engage in on-call rotations as required
- Investigate complex issues in production delivery, conduct root cause analysis, establish a resolution, and navigate it through the necessary steps
- Proactively identify and manage risks, promptly flagging major issues, and escalating incidents when necessary
- Drive results by prioritizing productivity, quality, and value for the client while maintaining honest, realistic, and committed partnerships
- Deploy patches and manage full stack deployments into production systems
- Conduct regular Disaster Recovery (DR) testing and continuously work on improving the process
- Take a proactive stance in proposing new technologies, tools, and approaches
- Suggest innovative solutions to business problems and processes that leverage technology for enhanced marketing differentiation, efficiency improvements, and better user experiences
REQUIREMENTS :
- Background in MS SQL and PowerShell basics
- Skills in troubleshooting complex issues and a strong aptitude for problem-solving
- Understanding of business domain, preferably in Finance
- Proficiency in working with RESTful services, SQL databases, and AMQP
- Competency in CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
- Knowledge of monitoring tools including Grafana, Victoria Metrics, Solar Winds, and ElasticSearch
- Understanding of ITIL processes
- Demonstrated experience working in complex environments with multiple dependencies
- Excellent communication skills with the ability to liaise effectively with both technical teams and business users across all levels
NICE TO HAVE
- Experience with Object-Oriented Programming (OOP) language coding skills and a solid grasp of coding principles
- Familiarity with creating, improving, supporting technology systems and releasing technical solutions in a Microsoft environment
- A strong foundation in PowerShell or C# programming languages
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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