Client Program Manager

Client Program Manager

PHIL is seeking a talented and driven Client Program Manager to support the success of pharmaceutical manufacturer programs on our platform. This role will focus on managing day-to-day client engagement, supporting program launches, and using data and analysis to drive program performance and value. You will collaborate cross-functionalally with internal teams and external partners to help clients get the most out of their programs.

Responsibilities:

• Support client engagement and program success Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early.
• Program coordination & client support Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL.
• Performance analysis & reporting Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't.
• Client relationship management Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
• Stakeholder collaboration & problem-solving Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
• Data quality & process improvement Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency.

Qualifications:

• Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).
• 37 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus.
• Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.
• Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.
• Comfort with ambiguity and solving problems dynamically without well-worn paths.
• Strong analytical skills with high attention to detail; proficiency in data visualization tools (e.g., Looker) preferred.
• Proven ability to drive results, both through direct execution and by influencing cross-functional partners.

Benefits:

• Ground-floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits, including medical, dental, and vision.
• 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.