- Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.
- Support the development of new products and drive performance enhancements and cost improvements.
- Assess and recommend new materials to support product design changes.
- Conduct technical analysis of competitive products, services, and patents.
- Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.
- Comply with all NOV and HSE policies and procedures.
- Perform additional duties as assigned by the COE Technical Leader.
FACILITY / GROUP RESPONSIBILITIES
- Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.
- Lead and support training and competency development programs for Tier 2 technicians and engineers.
- Identify and analyze product reliability trends to inform performance improvements.
- Deliver structured technical feedback to Product Engineering on product performance and reliability.
- Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.
- Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.
- Coordinate with internal and external specialists to resolve complex technical issues.
- Maintain strong collaboration with Global Product Engineering and related teams.
- Partner across business lines to deliver “Service Above All.”
EDUCATION & EXPERIENCE
- Technical diploma or equivalent combination of education and experience.
- 4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).
- Strong technical analysis and report writing skills.
- Ability to work effectively across multinational teams and time zones.
- Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.
- Capability to troubleshoot complex, cross-disciplinary technical issues.
JOB REQUIREMENTS
- Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.
- Develop technical work scopes and recommend specialized tooling.
- Review and optimize spare parts lists and inventory strategies.
- Support FATs (Factory Acceptance Tests).
- Contribute to training materials, competency frameworks, and assessments.
- Evaluate new products, tools, and services and provide recommendations.
- Support leadership in assessing team competency and assigning work based on complexity and urgency.
- Act as backup for the COE Technical Leader when needed.
- Generate and manage reports analyzing operational activities and performance.
- Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.
- Ensure compliance with ISO 9001 and NOV quality management standards.
- Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.
- Support remote upgrades and adhere to NOV best practices.
- Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.
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