Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.
About the Role
As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.
Key Responsibilities
- Coordinate bus and driver movements to meet service and network performance targets
- Ensure all scheduled work is covered and respond to last-minute changes
- Monitor and report on depot run-outs, ensuring timely departures
- Manage driver schedules, leave requests, and compliance with fatigue guidelines
- Support operational continuity by responding to incidents and service disruptions
- Act as the first point of contact for drivers, providing guidance and operational support
- Ensure accurate payroll processing for drivers, including overtime and variations
- Assist with driver training and route familiarisation
About You
- Experience coordinating large teams in a fast-paced environment
- Strong organisational and problem-solving skills with a keen attention to detail
- Proficiency in Microsoft Office and operational systems
- Ability to work independently and as part of a team
- Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
- Understanding of safety and compliance requirements in a regulated environment
- Medium Rigid driver’s licence and relevant authority (or willingness to obtain)
Why Join Kinetic?
- Be part of a growing organisation committed to enhancing communities
- Work in a fast-paced, collaborative environment where every day is different
- Opportunity for career growth and development within the transport industry
Ready to take the next step in your career? Apply now!
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