Job Title
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Assist in managing day-to-day operations of the Implementation team.
- Supervise and serve as first point of contact for Implementation Specialists and Associates.
- Coach and support team members to help them meet departmental goals and exceptional customer service.
- Work with Director to measure the team's performance and productivity, and assure progress is consistent.
- Recruitment and training of team, selecting the right candidate, proper training, and providing ongoing support.
- Manage and coordinate project plans for all implementations
- Perform primary benefit design set up for new plans and clients and delegate tasks to implementation team.
- Manage and streamline customized implementations.
- Serve as primary point of contact for new large clients through the implementation phase
- Facilitate conference calls and communication between clients and other internal departments during the implementation phase.
- Maintain detailed documentation supporting all aspects of implementation
- Supporting the Director of Client Services to ensure that the department meets all company procedures and policies.
- Help to increase the efficiency of existing processes and procedures to enhance the departments productivity and efficiency.
- Travel to client locations as needed to provide implementation "go live" support
QUALIFICATIONS AND REQUIREMENTS
- Associate degree with at least two years of relevant experience, or an equivalent combination of education and work experience.
- Knowledge of PBM industry and healthcare experience preferred
- Proficient in Microsoft Office applications
- Supervisory of people experience
- Project management skills preferred
- Prior supervisory experience preferred
- Excellent organizational and time management skills
- Excellent telephone etiquette, verbal and written communication skills
- Ability to analyze, interpret and develop solutions effectively
- Excellent time management and organizational abilities.
PHYSICAL DEMANDS:
- Ability to sit for a minimum of (7) hours
- Ability to lift and/or move up to 20lbs
- Ability to multitask
The Perks of Joining Our Team:
We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:
- Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
- Time to Recharge: Paid vacation and holiday pay.
- Focus on Your Wellness: We offer a robust Employee Wellness Program.
- Invest in Your Future: 401(k) with a company match.
- Support System: Employee Assistance Program provides confidential support and counseling.
- Get Rewarded for Referring Great People: Employee referral program.
Ready to start your rewarding journey with us? APPLY TODAY!
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [email protected].
ProCare Rx is an Equal Opportunity Employer.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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