Role: Java Application Support Engineer
Location: San Leandro CA (client interview In-Person Must)
Job Summary:
We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be responsible for providing application support for Level 3 (L3) issues in both production and non-production environments. This role requires a strong foundation in Java and React, along with expertise in observability, dashboarding, troubleshooting, and issue triaging. The successful candidate will play a critical role in ensuring the stability and performance of our applications while collaborating with cross-functional teams to resolve complex technical challenges.
Responsibilities:
- Provide L3 support for application issues in production and non-production environments, ensuring timely resolution and minimal downtime.
- Utilize Java and React skills to troubleshoot and resolve application-related issues effectively.
- Implement observability practices to monitor application performance and identify potential issues proactively.
- Create and maintain dashboards to visualize application metrics and performance indicators.
- Collaborate with development teams to triage issues, providing insights and recommendations for improvements.
- Document troubleshooting processes, solutions, and best practices for future reference.
- Participate in root cause analysis to identify underlying issues and prevent recurrence.
- Assist in the deployment and configuration of applications in various environments.
- Provide training and support to junior team members as needed.
Mandatory Skills:
- Proficiency in React JS is a deal breaker skill.
- Strong knowledge of Java programming.
- Experience with observability tools and practices.
- Ability to create and manage dashboards for application monitoring.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
Preferred Skills:
- Familiarity with cloud platforms and services.
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of database management and SQL.
- Understanding of Agile methodologies.
- Experience with performance tuning and optimization.
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
