Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes for toptier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit
Application Support L3 (Java)Requirements.
- 4-6 years of experience working with enterprise Java applications.
- Strong proficiency in Java 11 or higher.
- Hands-on experience with Spring Framework and Spring Boot.
- Solid understanding of Object-Oriented Programming (OOP) principles and SOLID design principles.
- Experience designing and supporting Microservices-based architectures.
- Knowledge of middleware and messaging technologies.
- Strong SQL skills and experience with Hibernate/JPA.
- Understanding and practical application of software design patterns.
- Experience implementing and maintaining unit and integration testing frameworks.
- Proven experience in L3 Production/Application Support, including analysis, development, and deployment of new functionalities and enhancements.
- Investigation and resolution of complex software defects and production issues.
- Troubleshooting critical business incidents such as duplicate payment processing, authentication and user login authorization issues, and application access problems.
- Diagnosing and resolving integration issues between internal and external systems.
- Performance tuning and optimization of applications and services interacting across distributed environments.
- Conducting Root Cause Analysis (RCA) and implementing preventive solutions to avoid recurring incidents.
- Collaborating with Development, QA, DevOps, and Infrastructure teams to resolve high-priority production escalations.
Nice to have:
- Basic knowledge of .NET Framework development.
- Foundational knowledge of AWS services, including AWS Lambda, API Gateway, DynamoDB, RDS, Cognito, SQS, and SNS.
Responsibilities.
- Effectively diagnose and resolve technical issues related to software applications, providing support and assistance to end users to ensure optimal operation, collaborating closely with other IT teams to identify and address issues, implementing solutions and improvements to applications according to business needs, optimizing application performance and availability through continuous monitoring and analysis, and providing training and technical documentation to promote self-learning and problem-solving by users.
Required Languages.
- English Advanced 80-95%
Possible Job location(s)
Softtek’s attractive healthcare; benefits package.
- 5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
- Christmas bonus: 25 days.
- Maternity Leave (12 weeks +2 weeks more than standard).
- Paternity Leave (10 days).
- Grocery Vouchers.
- Saving Funds.
- Personal Loans with interest rate lower than the bank.
- Car insurance, for you and your family, 50% lower cost than market price.
- Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.
- Wellness Hub: nutrition, physical and emotional support.
- Make a difference with our social missions.
- Softtek Community: Diverse, inclusive and fun.
At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.
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