Process Improvement Analyst
Our Company provides a state of predictability which allows brokers and agents to act with confidence. Founded in 1967, W. R. Berkley Corporation has grown from a small investment management firm into one of the largest commercial lines property and casualty insurers in the United States.
The Company is an equal employment opportunity employer.
Responsibilities- Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
- Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
- Gather requirements, manage stakeholders, and ensure readiness for change.
- Partner with BPO providers to consolidate and standardize processes across multiple operating units.
- Partner with Technology teams on the installation of RPA/BOTs and AI‑driven automation.
- Lead cross‑functional projects, acting as a bridge between business and technology.
- Maintain process documentation and support the adoption of best practices.
- Provide regular updates to governance groups and support ad hoc initiatives as needed.
- Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.
- At least 3‑5 years of relevant experience in process improvement, operational excellence, business transformation, business analysis, or a similar function.
- Certifications or formal training in process improvement, operational excellence, project management, or agile delivery, such as Lean Six Sigma Green Belt, PMP, Agile/Scrum, or comparable credentials.
- Demonstrated experience assessing current‑state processes, identifying pain points, analyzing root causes, and translating findings into practical improvement plans.
- Strong communication, presentation, and storytelling skills.
- Ability to manage or support a portfolio of initiatives with multiple stakeholders, timelines, dependencies, risks, and deliverables.
- Ability to work effectively across business, operations, technology, finance, and executive stakeholder groups.
- Strong analytical, facilitation, communication, problem‑solving, and organizational skills.
- Proficiency with common business and productivity tools, including Copilot (or comparable Generative AI tools), Microsoft Excel, PowerPoint, Word, Outlook, Teams, SharePoint, and process mapping or visualization tools.
- Knowledge and/or experience across the insurance lifecycle (sales, underwriting, operations, finance, claims, reinsurance), ideally with claims experience.
- Proven track record in reviewing and improving business processes in operational environments.
- Strong stakeholder management and exceptional organizational skills.
- Creative problem‑solver who thinks “outside the box.”
- Experience with JIRA, Confluence, ServiceNow, Microsoft Project, Visio, Power BI, Tableau, SQL, Power Automate, or similar tools.
- Ability to travel approximately 30% – 60%, based on project and business needs.
- Bachelor’s degree or higher in Business, IT, or a related field.
- Jacksonville, FL.
- Travel: Approximately 30%–60%, based on project and business needs.
Sponsorship not Offered for this Role.
#J-18808-Ljbffr
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
Similar jobs
Show more