Production Support Engineer - Java & AWS

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! (Toronto ON, Canada) Follow 2 days ago

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Location Toronto, ON

Experience Required

4–6 Years

Job Description

We are seeking a skilled Support Lead with strong experience in Java application support and AWS cloud environments. The ideal candidate will be responsible for supporting critical mid-tier applications, troubleshooting production issues, managing incidents, and ensuring application stability in a fast-paced enterprise environment.

The candidate should have strong analytical and communication skills, hands‑on production support experience, and the ability to coordinate effectively with development, infrastructure, and business teams.

Key Responsibilities

Lead production support activities for mid-tier Java applications
Troubleshoot and resolve application and infrastructure-related production issues
Monitor and manage AWS-hosted application environments
Coordinate with development, infrastructure, and support teams for issue resolution
Ensure SLA compliance and timely incident resolution
Perform root cause analysis and implement preventive measuresSupport deployment validation and environment monitoring activities
Drive continuous improvement initiatives for support processes and operational stability
Participate in on‑call support and incident management activities

Required Skills

Strong experience in Java application production support
Hands‑on experience with AWS cloud services
Experience in incident management and production support processes
Good understanding of application monitoring and troubleshooting
Experience supporting enterprise or distributed applications
Strong communication and coordination skills

Preferred Skills

Experience with monitoring tools such as Splunk, AppDynamics, Dynatrace, or similar
Exposure to middleware or mid-tier application environments
Experience with ITIL support processes

Qualifications