Duties
Manages and enhances the Commercial Diplomacy Case Manager (CDCM) platform to support program operations and organizational goals.
Analyzes business processes, program data, and user requirements to identify opportunities for system and workflow improvements.
Develops and implements solutions using Microsoft Power Platform tools, including Power Apps, Power Automate, SharePoint, and Power BI.
Provides training, technical assistance, and guidance to users and stakeholders on program systems, tools, and processes.
Coordinates with internal and external stakeholders to support program initiatives, resolve issues, and improve operational effectiveness.
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