Senior Scrum Master (Banking)

Senior Scrum Master

The Senior Scrum Master enables one or more Agile teams to deliver reliable, incremental value by facilitating Scrum and Kanban practices, coaching team members and Product Owners, and improving end-to-end flow. As UFCU continues its digital transformation journey, this role plays a key part in maturing our Agile practices bringing experience, patience, and a servant-leader mindset to a team that is actively growing its capabilities.

This position removes impediments, strengthens empiricism and self-management, and collaborates with cross-functional partners to improve delivery predictability, quality, and member outcomes. Exceptional interpersonal skills, a strong coaching orientation, and the ability to build trust across business and technology teams are essential. Familiarity with financial services environments, including their regulatory landscape and stakeholder complexity, is a strong advantage.

The Senior Scrum Master reports to Enterprise Transformation Office Leadership.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

• Agile Process Facilitation
• Scrum Team Delivery
• Continuous Improvement and Change Enablement
• Delivery Transparency and Alignment
• Leadership and Organizational Coaching

Knowledge/Skills/Abilities

• Agile frameworks (Scrum, Kanban) and scaled practices (SAFe 6.0 or similar).
• Backlog management, refinement facilitation, and sprint planning techniques.
• Software development lifecycle and DevOps concepts sufficient to bridge business and technical conversations.
• Flow-based metrics (cycle time, lead time, WIP) and lightweight forecasting techniques.
• Tools: Azure DevOps, Microsoft Teams, Jira, or similar.
• Familiarity with financial services operations, regulatory environment, or compliance culture is a plus.

Skills

• Expert facilitation of Scrum events and collaborative workshops.
• Coaching individuals and teams on Agile principles and empirical thinking.
• Conflict resolution and constructive negotiation across business and technology groups.
• Clear, audience-appropriate communication: from daily standups to executive updates.
• Data-informed decision-making using team-owned metrics.

Abilities

• Influence without authority: coaching across teams and stakeholders in a growing Agile environment.
• Build trust and psychological safety that enables self-management and honest feedback.
• Navigate ambiguity and adapt coaching style to meet teams where they are.
• Inspire a continuous improvement mindset and contribute to a learning culture within the Scrum Master team.

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Experience

• Minimum Qualifications
• Preferred Qualifications

Physical Demands

Work Environment