Describe the roles in simple terms/Main responsibilities?
Operational/Functional Support , Ticket Handling, Monitoring, Problem management
What does the day-to-day look like? What will they be working on/projects? Handling customer tickets and
escalations, Proactive monitoring
Skills/Technical Skills/Technologies/Tools? ITIL, Monitoring Tool, Support, Java/Python, Python Scripting
Ideal Candidate/Must-have? Excellent Communication, Critical Thinking, Investigation and Analysis
Competencies (likely to confirm the top 3-4): Accountability, Customer Facing, Active listening,
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