Key Responsibilities
Implementation Period
Testing support, including UAT execution, regression testing, and validation of system behavior
Data migration checking for enrollment, demographic, provider, and related datasets
Reviewing configuration for accuracy and completeness across both systems
Tracking issues, triaging defects, and following up to ensure timely resolution
Developing and updating process documentation and standard operating procedures
Supporting operational readiness and stabilization planning ahead of go‑live
Coordinating Between Enrollment & Member/Provider Services
Mapping and managing integration points between the two workstreams
Ensuring HRP and GuidingCare requirements are aligned across both functional areas
Coordinating workflow changes that impact multiple teams
Identifying and preventing duplication, misalignment, or conflicting decisions between departments
Post‑Implementation Responsibilities
Providing ongoing system maintenance and configuration support
Serving as first‑line support for operational issues related to HRP and GuidingCare
Overseeing data quality checks and reconciliation activities
Refining workflows and supporting continuous process optimization
Acting as liaison between Operations, IT, and vendors on system enhancements, issues, and releases
Helping maintain a positive member and provider experience by ensuring operational continuity and system accuracy
Preserving and documenting institutional knowledge gathered throughout implementation and stabilization
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