T&E Processor
Job Location: Raleigh NC 27615
Job Duration: 6 months
Schedule: Monday-Friday Hybrid 3 days office 2 days remote
Hybrid - 3 days in office and 2 days out. Typical team schedule is M-W office and Th-F at home.
Job Summary:
The T&E Processor is responsible for supporting day-to-day processing of employee expense reports by managing the expense report queue and monitoring the T&E Concur inbox. This role ensures timely, accurate, and policy-compliant processing and provides support to internal stakeholders.
Key Responsibilities:
- Expense Report Queue Management - Monitor and manage the expense report queue to support timely processing and maintain service levels; review expense reports for completeness, required receipts, and policy compliance; follow up with employees/approvers to resolve issues and ensure timely processing.
- Concur Inbox Management - Monitor the T&E Concur inbox; triage and respond to inquiries; route requests to appropriate teams as needed; track recurring issues.
- Compliance & Support - Ensure expense processing complies with internal policies; maintain proper documentation for audit readiness; provide timely and professional customer support to employees.
- Reporting & Operational Support - Run basic reports (queue aging, exception trends); support month-end activities by identifying unprocessed reports and providing status updates.
- Continuous Improvement - Identify recurring issues and recommend process improvements to reduce rework and improve efficiency.
Qualifications:
- Education: Minimum associate's degree in accounting or related field.
- Experience: 25 years of experience in T&E, expense processing, or similar finance operations role.
- Skills: Strong attention to detail, excellent organizational skills, proficiency in expense reporting systems (Concur preferred, not required), and good communication skills.
Additional Responsibilities:
- Assist with month-end closing processes.
- Support the finance team with audits and other financial projects.
- Provide exceptional customer service to internal and external stakeholders.
- Perform other tasks as assigned.
Note:
- This role is crucial for maintaining the financial health of the organization by ensuring that all expense reports are processed accurately and on time.