Technical Support Engineer (CNC Programming)

Technical Support Engineer

Location: Luton
Salary: £36,000 + Car and other excellent benefits
Job Type: Full-Time | Permanent

Are you a technically minded engineer with excellent customer-facing skills? Do you enjoy demonstrating advanced manufacturing technology, delivering training, and helping customers get the very best from their equipment? If so, we have an exciting opportunity to join a market-leading engineering business.

As a Technical Support Engineer , you will play a key role in supporting customers, sales teams, and internal stakeholders by delivering technical demonstrations, training, and ongoing product support. This is a varied position that combines hands-on engineering, CNC programming, customer interaction, and technical problem-solving.

Key Responsibilities

• Deliver professional machine and software demonstrations to prospective customers.
• Program and operate CNC machinery to produce customer-specific demonstrations and showcase equipment capabilities.
• Provide operator and programming training on a range of advanced manufacturing equipment.
• Prepare and maintain demonstration machinery and showroom facilities to a high standard.
• Deliver remote technical support, diagnosing and resolving customer operator and programming queries.
• Accurately document customer issues and technical support activities.
• Develop engaging demonstrations that highlight machine performance, productivity, and customer applications.
• Carry out time studies and provide productivity and process improvement recommendations.
• Support the sales team with technical expertise throughout the sales process.
• Assist with tooling and application support where required.
• Support internal training initiatives for colleagues and technical staff.

About You

• Proven experience programming CNC machinery is essential.
• Strong knowledge of CNC programming (offline and/or conversational programming experience is advantageous).
• Experience working with advanced manufacturing or sheet metal processing equipment.
• Strong understanding of machine operation, manufacturing processes, and production techniques.
• Excellent communication and presentation skills with a customer-focused approach.
• Comfortable delivering training to customers with varying levels of experience.
• Ability to troubleshoot technical, operational, and programming issues both remotely and on-site.
• Organised, proactive, and able to manage multiple priorities.
• Full UK driving licence.

What's on Offer

• Competitive salary.
• Excellent company benefits package.
• Ongoing technical training and professional development.
• Opportunity to work with cutting-edge manufacturing technology.
• A varied role combining technical support, CNC programming, customer engagement, and engineering expertise.
• Clear opportunities for career progression within a well-established engineering business.

If you're an experienced CNC Programmer looking to move into a more customer-focused technical role, or an established Technical Support Engineer seeking your next challenge, we'd love to hear from you. Apply today to find out more.

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