Service Now ITOM – CMDB and Discovery Developer
5+ years of strong experience and proven specialization in Service Now ITOM implementation.
~ Strong knowledge of ITIL processes and best practices.
Service Now CSA, ITOM – Discovery, Data Foundations CMDB & CSDM
Design and implement Service Now ITOM Discovery and CMDB solutions to meet client requirements.
Configure and manage Discovery (MID Servers, schedules, credential management, patterns) and ensure reliable CI population.
Establish and maintain CMDB governance and data quality, including CI class modeling, relationships, lifecycle, and data standards.
Configure Identification and Reconciliation (IRE), including identification rules and reconciliation behavior across data sources.
Should have implemented CMDB Workspace, CMDB Health Dashboards, CI Class Manager, Data Manager, CSDM Awareness and related tools to monitor and improve CMDB quality.
Implement data loads and migrations using Import Sets, Transform Maps, Data Sources, and Data Manager.
Build/maintain integrations using REST/SOAP APIs (inbound and outbound) to support CI data ingestion and synchronization.
Perform troubleshooting and root-cause analysis for Discovery/CMDB issues (E.g., MID Server connectivity, ECC queue, pattern failures, duplicates).
Support testing activities: unit testing, regression testing, UAT support, and production deployment.
Collaborate with cross-functional teams (network/security/app owners) to enable discovery and integration.
Client-side and server-side Java Script scripting (Client Scripts, Script Includes, Business Rules)
Provide training and support to end-users and stakeholders.
Practical experience with agile methodologies/tools.
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