Provide advisory support to all enterprise contact centers regarding utilization and configuration of contact center applications, specifically Enterprise Workforce Optimization (WFO) solutions and will serve as the overall product expert for the organization. WFO applications allow
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS196, T4, Band 7 Job-Specific Essential Duties and Responsibilities: - Serve as a trusted advisor to client leadership by offering strategic recommendations and responsive support. -